APS - Live Support

Advanced Physician Solutions

APS Live Support

Live Remote Assistance

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How to Get Support:

You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.

How It Works:


	Step 1:	Simply type your question or the nature of your problem in the box below. Then click the button to proceed.

	Step 2:	You are prompted to download a small virus-free plug-in which will connect you to a member of our support team.

	Step 3:	Your support representative will chat with you online to obtain the details of the problem.

	Step 4:	With your permission, your support representative can view your screen and share control of your mouse and keyboard.

	Step 5:	You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

Live representatives are online and standing by 8:30am - 5:00pm Central Time!


Name:		Please provide your name & practice name or client number


Please provide a description of the problem you are experiencing!